Customer Service FAQ Sheet

Weatherization Clients FAQ Sheet


1.            What is the Weatherization Hotline Number?

2.            What is the IHWAP Energy Efficiency Program?

3.            Where to apply for Weatherization Program?

4.            How often may a person apply for the Weatherization Program?

5.            What are the Eligibility Requirements?

6.            What Documentation Needed to Apply?

7.            Application

8.            Services

9.            Assessment

10.          Contractors

11.          Final Inspection

12.          Warranty

13.          Complaints



Frequently Asked Questions and Answers


What is the Weatherization Hotline Number?

Weatherization Hotline: (800) 571-CEDA (2332)


What is the IHWAP Energy Efficiency Program?

Illinois Home Weatherization Assistance Program (IHWAP)

CEDA Weatherization is a year-round program using state-of-the-art technology to make homes more energy-efficient for qualifying low-income clients in Chicago and suburban Cook County. Weatherization provides safety and health equipment, repairs or replaces heating systems, seals air bypasses and other drafty areas, increases attic, wall, basement, and crawl space insulation. These measures will save energy for homeowners and keep homes warmer in winter and cooler in summer.

PY 2012 Income Guidelines

Family Size

*Annual Income

















*For each additional household member add $7,920
These figures are based on 200% of the 2012 Federal Poverty Guidelines
published on February 21, 2012 by the U.S. Department of Energy.


Where to apply for Weatherization Program?


Residents must apply for the weatherization program at a local intake site. Intake sites are organized by the ZIP codes they serve. Please bring proof of home ownership, a current electric/gas bill, hard copy of social security number for the head of the household (social security number only for those who are 18 and older in the residence), and proof of income for the previous 3 months when you apply for the program.



How often may one apply for Weatherization?

Clients who received work prior to 9/30/94 are eligible to reapply.  Work performed after 9/30/94 will be automatically denied for prior assistance.

What are the Eligibility Requirements?

To be eligible for the weatherization program, participants must reside in Cook County and be at 200% of the poverty level. Special emphasis is given to families with children under the age of five, the elderly, and persons with disabilities.

What Documentation Needed to Apply?

  Proof of gross income for all household members age 18 years and older for the past 90 days.

  Current Copy of your utility bills (light & gas)

1.     Utilities must be currently connected

  Proof of social security number for head of household only and social security number for other household members 18 years and older (one of the following)

1.     social security card

2.     letter or printout from social security

3.     Any other governmental-issued identification that shows name & social security number

  Proof of home ownership (one of the following)

1.     Current property tax bill

2.     Current mortgage statement

3.     Recorded mortgage

*Please note: If you are LIHEAP approved; if you or someone else in your household receives Supplemental Security Income (SSI) or Transitional Assistance to Needy Families (TANF) you automatically qualify for weatherization


APPROX. 30- 45 days to process an application then client will receive a written notice in the mail re: status. If client is a denied applicant due to documentation request once additional information is received the intake dept. has approx. 30 days to re-evaluate application and send out new letter of eligibility.



If approved Weatherization has up to 1 yr from date of approval to service client.


Scheduling department will make 3 or 4 attempts to contact client to schedule time to do assessment of the home. If unable to do so the Scheduling department will send client a certified letter informing them they have been trying to contact them and giving them a time line by which to contact CEDA. 



After assessment has been completed and entered into the system it can take up to one year to be completed. 


Once assigned to contractor it may take approx. 45 business days to complete the work once it has begun.  Contractors usually do all mechanical work (furnace related) then architectural / health and safety measures.


Final Inspection

After completion job is turned into CEDA from contractor to be assigned to a final inspection; which may take approx. 3 weeks to get assigned to inspector. If final inspector is unable to contact client after several attempts to schedule an inside inspection, that inspector will send client a letter stating such including the dates when attempted; inquiring if client was satisfied with work performed if so to sign and return enclosed letter.  If client would like an inside inspection, then they would have to contact the office to schedule one.



Client has a 1 yr warranty on all work performed by CEDA.  Warranty date is determined by date of final inspection. (Ex. final inspection date is 12/31/04 warranty expires 12/31/05)



When a client has complaint forward information to